Support and maintenance
Through our regional team of qualified technicians we support users of hardware and software systems that we maintain preventively, correctively and evolutionarily.
We provide support and maintenance at different levels of service.
We train our teams to provide qualified services in a short time and with low response and resolution times, depending on the criticality of the incidents according to the business of our customers.
Our level 1 support is characterized by taking contact with the user, taking care of preventive maintenance, managing reports and incident escalation.
We have specialized developers and technicians to provide level 2 support services in direct contact with level 3 support teams for several suppliers we represent in the region.
We optimize resources to obtain the best results
Our response to evolutionary requirements combines the application of agile methodologies with the advantages of traditional methodologies.
Optimal response and resolution times according to the criticality levels agreed with the client.
We manage the follow-up of incidents reported and attended for their resolution, keeping parties informed.
We employ techniques that ensure compliance with standards and regulations to authorities and other ecosystem stakeholders.